As the PROSTEP product portfolio grows, so do the requirements placed on documentation and support. Our new support portal brings together content that was previously spread across different places at one central entry point, and it now features the new PROSTEP design.
Uniform support information
Over the years, separate approaches to documentation had developed for OpenPDM, OpenDXM GlobalX, and OpenCLM, with different structures, formats, and storage locations. Customers using several PROSTEP products had to search for information in various places and find their bearings every time. Our goal was therefore clear: uniform support and release information, uniform product documentation, the central provision of training material, and, with https://support.prostep.com, one central entry point for all customers.
After a thorough inventory analysis and tool research, we selected and implemented a new portal solution based on the existing content. It is operated under the direction of PROSTEP’s technical documentation team, so the quality, consistency, and currency of the content come from a single source.
New PROSTEP look and feel
In parallel with the relaunch of the PROSTEP website, the support portal has also been given a makeover. The design follows the new PROSTEP identity, the start pages have been restructured, and the modern template provides a clearer overview. Clear navigation and a cross-product search quickly lead you to the information you are looking for, whether you are an administrator, a key user, or an end user. Thanks to the responsive design, the portal can also be used comfortably on tablets and smartphones.
The start page and the end-user guides are freely accessible, ideal for users looking for a quick answer in their daily work and for interested parties who would like to gain a first impression. The protected area of the portal contains all further information. All PROSTEP customers and partners simply log in with their user ID.
Bringing the content together in one place
The documentation for OpenPDM, OpenDXM GlobalX, and OpenCLM is fully available in the portal. The support information has been brought together and extended, so that you find notes on installation, configuration, operation, and troubleshooting in one place. Historical documentation and information on older versions remain available as PDF documents.
Since the go-live in December 2025, numerous further contents have been added. Release notes provide information on new functions, improvements, and fixed errors in every version so that you can plan updates in a targeted way. Product roadmaps give an outlook on the planned development of the products. Technical requirements and an overview of the supported external systems show which platforms, databases, and connected systems such as PDM, ERP, or CAD systems are supported. Information on vulnerability findings and pentest results provides transparency about the security of our products and supports you in your own IT security and compliance reviews.
Learning material in the education area
In the education area, you will find learning material for all products bundled in one place. Brand new are self-paced video training courses that you can complete flexibly at your own pace. This is ideal for onboarding new colleagues or for refreshing knowledge. In the future, new areas with FAQs and how-tos will supplement the range of information.
See for yourself: you can reach the support portal at https://support.prostep.com.
Do you have ideas or suggestions for the portal? Then feel free to write to our editorial team at documentation@prostep.com.